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Privacy Policy

Privacy Policy (AssetTrace / CRYPTORECOVERY LTD)

Last updated: February 2026

1) Introduction

This Privacy Policy explains how CRYPTORECOVERY LTD trading as AssetTrace ("we", "us", "our") collects, uses, stores, and shares personal data when you use our website, contact us, or use our services.

This policy applies to personal data collected through:

  • our website and contact forms;
  • email and messaging communications;
  • phone/video calls;
  • any other direct contact with you.

2) Who We Are (Data Controller)

For the purposes of the UK GDPR and the Data Protection Act 2018, CRYPTORECOVERY LTD is the data controller.

Company details:

  • Legal name: CRYPTORECOVERY LTD
  • Company number: 14279644
  • Registered/Contact address: 3rd Floor 207 Regent Street, London, Greater London, United Kingdom, W1B 3HH
  • Email: support@assettrace-group.com

3) Personal Data We Collect

Depending on how you interact with us, we may collect:

A) Identity & Contact Data

Name, email, phone number, address (if provided), and communication preferences.

B) Enquiry & Case Data

Information you provide about your situation, including (where relevant):

  • transaction details (amounts, dates, exchanges, banks, payment rails);
  • cryptocurrency data (wallet addresses, TXIDs, chain/network details);
  • supporting materials (screenshots, chat logs, emails, contracts, invoices, IDs you provide voluntarily);
  • details about third parties you mention (e.g., suspected scammers or counterparties) where relevant to your enquiry/case.

C) Communications Data

Emails, messages, call notes, and call recordings (see section 8).

D) Technical Data

IP address, browser type, device information, website usage data, cookies and similar technologies.

4) How We Use Your Personal Data

We use personal data to:

  • respond to your enquiry and communicate with you;
  • provide our services (case assessment, investigative/analytical work, reporting, and operational coordination where applicable);
  • administer and improve our website and services;
  • maintain security, prevent fraud and misuse;
  • comply with legal obligations and respond to lawful requests;
  • establish, exercise, or defend legal claims.

5) Legal Bases for Processing (UK GDPR)

We process personal data on one or more of the following legal bases:

  • Contract: where processing is necessary to provide services you request.
  • Legitimate interests: e.g., responding to enquiries, service improvement, security, fraud prevention.
  • Legal obligation: where we must comply with applicable laws.
  • Consent: where required (e.g., certain cookies, or specific communications where consent is needed).
  • Legal claims: where processing is needed for disputes, claims, or regulatory matters.

6) Marketing

We may send you service-related communications (e.g., updates about your enquiry or case). If we send marketing communications, you can opt out at any time by emailing support@assettrace-group.com or using an unsubscribe option where provided.

We do not sell your personal data.

7) Who We Share Data With

We may share personal data only when necessary, such as with:

  • IT, hosting, security, and communications providers supporting our operations;
  • professional advisers (legal, compliance, accounting) where needed;
  • specialist contractors/partners engaged to support delivery of a service you requested;
  • competent authorities, courts, regulators, or law enforcement where required by law or to prevent fraud/crime.

Where we use third parties as processors, they are required to protect your data and use it only under our instructions.

8) Call Recording

Calls with AssetTrace may be recorded for quality assurance, training, accurate record keeping, and dispute resolution, where permitted by law. If you do not want a call to be recorded, you can request communication by email at support@assettrace-group.com.

9) Our CRM and Data Storage

We use a proprietary/internal CRM system to manage enquiries, cases, and communications. Access is restricted to authorised personnel and controlled by security measures appropriate to the nature of the data processed.

10) Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including:

  • ongoing communication and service delivery;
  • legal, accounting, and compliance requirements;
  • dispute resolution and limitation periods.

Retention periods depend on the type of interaction and the nature of the case.

11) International Transfers

Your data may be processed outside the UK if we use service providers or specialists located abroad. Where this occurs, we use appropriate safeguards in line with UK GDPR requirements (e.g., adequacy regulations or contractual protections).

12) Your Rights

Under UK GDPR you may have the right to:

  • access your personal data;
  • request correction;
  • request deletion (where applicable);
  • object to processing or request restriction;
  • request data portability (where applicable);
  • withdraw consent (where processing is based on consent).

To exercise your rights, contact support@assettrace-group.com. We typically respond within one month.

13) Complaints

If you have concerns, contact us first at support@assettrace-group.com.

You also have the right to complain to the UK regulator: the Information Commissioner's Office (ICO).

14) Security

We apply appropriate technical and organisational measures to protect personal data. However, no online system can be guaranteed to be 100% secure.

15) Changes to This Policy

We may update this policy from time to time. Any updates will be published on this page with an updated "Last updated" date.

16) Contact

CRYPTORECOVERY LTD (AssetTrace)
3rd Floor 207 Regent Street, London, Greater London, United Kingdom, W1B 3HH
Email: support@assettrace-group.com